REFUND POLICY

At Shetress, we strive to provide you with the highest quality wigs and hair extensions. We understand that sometimes you may change your mind about a purchase, and we want to ensure your satisfaction. While we do not accept returns, we offer the following refund policy:

Store Credit for Returns: If you wish to return an item, please contact our customer support team at info@shetress.com within 3 days of receiving your order. We will assess your request and, if approved, provide you with store credit equivalent to the purchase price of the item(s) returned. Store credit can be used towards future purchases on our website.

Conditions for Return:

  1. Items must be in their original, unused condition with all tags and packaging intact.
  2. The customer is responsible for the return shipping costs.
  3. We recommend using a trackable shipping method to ensure safe delivery.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at info@shetress.com. We will work with you to resolve the issue promptly.

Non-Returnable Items: The following items are not eligible for return or store credit:

  • Items that have been worn or altered in any way.
  • Customized or special-order items.

Cancellations: If you wish to cancel your order, please contact us as soon as possible. We can cancel your order and issue a full refund if it has not yet been shipped. If the order has been shipped, it will be subject to our return policy.

Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team at info@shetress.com. We are here to assist you and ensure your satisfaction with our products and services.