FAQs

About Payments

Q: What payment methods do you accept?

A: We accept three payment methods online. The first is credit/debit card directly, visa, mastercard and American Express are allowed.  The second one is Google/Apple pay. The third We can also accept buy now pay later with (Shop Pay and Klarna), If you have any payment problems, please contact with us: info@shetress.com

Q: Can I pay through Paypal with my credit card?

A: We do not accept Paypal at this time.

 

About Order and Shipping

Q: How do I pay for my order?

To pay for your order on www.allovehair.com, follow the steps below:
1) Select the hair items you would like to order and click the "Buy It Now" button.
2) Fill in the address information and choose the shipping method and payment method on the checkout page, then click the "complete Order" button.
3) Go to the payment platform to complete the payment.

Q: How long do you take to ship an order?

A: Generally, we will ship your order the other day since the date you placed the order. However, we may  need to wait for 2 or 3 days for some hair stock at times, this the delivery will be delayed for 2 or 3 days(not include weekends or holidays)

Q: Do you guarantee delivery time?

A: Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.

 

Q: Can I cancel my order?

Yes, but please note cancelled orders are only accepted BEFORE the package has shipped. Please contact us info@shetress.com as soon as possible if you wish to cancel your order.

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays, Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.

 

About Products

Q. How long does it last?
A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.

Q: Why are my hair extensions getting tangled?
A: Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.

Q: Can your hair be straightened, curled?

A: Yes! Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.

Q: Can I dye color the hair?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

Q: Can I wash & blow-dry the hair ?
A: you can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.

Q: How many bundles are needed for one head?
A: Normally 3 pieces are enough for a full head, at most 5 pieces
You can always use the leftover hair later. If you are using hair over 18" long you might need another pack.

Q, What type of hair care products should I use?

A : Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.


Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.